Refund Policy

Thank you for purchasing from ইকমার্সহেল্প বিডি by জামান ডিজিটাল. Because our products are digital downloads (PDFs, templates, and guides), we follow a specific refund policy to protect both our customers and our intellectual property.

1. Digital Product Nature

All products on this website are digital files. Once a download link is delivered, the product cannot be returned. For this reason, refunds are only issued under the conditions described below.

2. Eligibility for Refund

A refund may be considered if any of the following apply:

• You were charged but did not receive the download link within 24 hours of successful verification.
• The file is corrupted, incomplete, or cannot be opened after downloading.
• The product description was significantly different from what was delivered.
• There was a duplicate payment made by mistake.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase or download, since the product is delivered immediately after verification.
• Inability to use the product due to lack of software or device compatibility.
• Failure to follow the provided usage instructions or not applying the content.
• Purchases made by mistake or without understanding the product description.
• Attempts to resell, redistribute, or share the product files after purchase.

4. How to Request a Refund

To request a refund, contact us within 7 days of your purchase through WhatsApp or email with the following details:

• Your phone number used during checkout.
• bKash TrxID.
• Reason for the refund request.
• Any screenshot or evidence supporting the issue, if applicable.

5. Refund Process

Once we receive your request, we will review it within 3–5 business days. If approved, the refund will be sent to your bKash number within 7 business days. Refund decisions are made at our sole discretion based on the case details.

6. Contact

For any refund or support query, please contact us through WhatsApp at the number shown on the website. We are here to help and resolve genuine issues quickly.