Privacy Policy

At ইকমার্সহেল্প বিডি by জামান ডিজিটাল, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and services.

1. Information We Collect

We may collect the following information when you place an order, contact us, or browse our website:

• Phone number (used for bKash verification and order updates).
• bKash Transaction ID (TrxID) used to verify your payment.
• Email address, if provided for account or communication purposes.
• Device and browser information (via cookies and analytics tools).
• Usage data such as pages visited and buttons clicked.

2. How We Use Your Information

We use your information to:

• Verify your payment and fulfill your order.
• Send order confirmations, download links, and updates.
• Improve our website, products, and customer experience.
• Prevent fraud and ensure secure transactions.
• Respond to your questions via WhatsApp or email.

3. Cookies & Analytics

We use cookies and analytics tools such as Google Analytics and Google Tag Manager to understand how visitors interact with our website. These tools help us improve marketing, user experience, and conversion tracking. You can manage cookies through your browser settings.

4. Data Storage & Security

Your data is stored securely using Lovable Cloud backend services. We use industry-standard security practices and Row-Level Security (RLS) to restrict access. Only authorized team members can access order information for verification and support purposes.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data only with trusted service providers required to operate our website (e.g., payment services, hosting, analytics, email delivery), and only as necessary.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. To exercise these rights, please contact us directly via WhatsApp or email.

7. Data Retention

We retain order records for as long as necessary to provide support, verify payments, and comply with legal obligations. You may request deletion of your personal data at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through WhatsApp or the contact details provided on our website.